Eufy cameras are struggling with privacy leak: complete strangers can watch

The Eufy cameras from manufacturer Anker have to deal with a major privacy leak. Live images and recorded videos could be viewed by strangers.

Update 6:45 PM : Below you can read Eufy’s official response:

Dear eufy Security Users:

A software bug occurred during our latest server upgrade at 4:50 AM EST today. Our engineering team recognized this issue at around 5:30 AM EST, and quickly got it fixed by 6:30 AM EST.

We recommend that all users:

Please unplug and then reconnect the device.
Log out of the eufy security app and log in again.
For any questions, users can contact our support team at support@eufylife.com.

Eufy cameras privacy leak

The privacy leak was reported on Reddit and spotted by iCulture. An owner of a Eufycam in New Zealand looked in the accompanying app and suddenly saw images of someone else. It turned out to be a resident of Australia whose contact details were visible. Another Eufy user noticed that the Homebase had a red light on. Nothing happened after that, but when he then looked in the app, he was able to view images from someone else’s doorbell.

In addition to history, events and recorded videos, users could also view the live feed of others and operate the cameras (pan and tilt). It was also possible to record videos and save them on their own phone.

Also read

Xiaomi camera shows other people’s images on Google Home Hub

Eufycam 2
Eufycam 2

For the time being, most reports come from Australia and New Zealand. These people then have access to cameras in the United States. Although there are no reports from users in the Netherlands and Belgium yet, it may pay off to log out and log in again. Turning off the Eufy camera completely is the best solution for now. Anker has not yet commented on the leak.

The problem is very similar to the strange images shown on the Google Home Hub of a Techlargest reader last year after he paired his Xiaomi Mijia camera via the Google Home app. Xiaomi immediately took steps in collaboration with Google at the time.

Eufy responds

Eufy also shares a statement through his blog . You can read it in full below.

“There was a software bug during our last server upgrade today at 4:50 am EST. Our technical team recognized this problem at around 5:30 am EST and quickly resolved it at 6:30 am EST.

We recommend the following to all users:

  1. Unplug the device and plug it in again.
  2. Log out of the eufy security app and log in again.

For questions, users can contact our support team at support@eufylife.com. ”

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