Even when your warranty period has expired, Apple may still replace or repair your AirPods Pro for free.
Free AirPods Pro repair program with faulty noise cancellation or crackles
A year after the launch of the AirPods Pro, Apple starts a repair program with free repairs or replacements. What seems? Many AirPods Pro suffer from faulty noise cancellation or crackles.
The repair program allows users to use their warranty for one year longer. This concerns owner of the AirPods Pro that were manufactured before October 2020. At the time of writing, this means that every AirPods Pro is eligible for this.
Apple says it will repair or replace defective AirPods Pro for free for two years after purchase. It must then concern problems related to cracking sound and reduced noise reduction.
In particular, Apple is tackling the following issues:
- Creaking or static noises that increase in loud environments, during exercise or while on the phone
- Active noise cancellation does not work less well than expected, resulting in a loss of bass or an increase in background noise, such as street or airplane noise
Replace or repair AirPods Pro
Do you recognize a problem with noise cancellation or crackling sound? Then be sure to exercise your right to free repair or replacement. Please first contact with Apple Support, then make an appointment at an Apple store or authorized service centre. The AirPods Pro case will not be replaced as it is not affected and is therefore outside the scope of the program.
About AirPods Pro
In October 2019, Apple released the first AirPods Pro. This is the high-end version of the ‘regular’ AirPods. The Pro supports noise cancelling (active noise cancellation), has a different design with three different fits and better sound quality.
After this article, are you unsure whether you should switch to Apple’s Pro earbuds? Then read our comparison of the AirPods 2 versus the AirPods Pro. When you are sure of your case, you can purchase the new AirPods Pro via our price comparison. This way you immediately see the best deals.